IT issues and requests are managed by the Service Now Website:


Below please find basic information on how to on how to:

  • create an email account
  • remote access UCSF computer
  • request support/urgent support
  • connect to a shared printer

Create email account and request access to shared drives or specialized applications

Note: Employee ID # required to set up email account- contact HR Liaison

Allow 3-5 days.

Get remote access to your UCSF computer

VPN Overview:



Request desktop support


For urgent matters requiring same day response from IT

For urgent matters requiring a same day response, please call the Service Desk at 514-4100 and press follow the instructions to speak with the appropriate people. Or visit IT Pop-Up Desk in Mission Hall Lobby (check website for availability).

Connect to a shared printer

Your lab/work unit may have their own printer for group use or you may use a shared multifunction copier/printer/scanner. Managers need to tell employees what is available for each unit.

Multifunction copier/printer/scanners require users to download the printer driver and have an account code for recharge of print/copy jobs.

Managers can provide existing account code. To create one, provide a fund/dpa* to Document Media Print Mgmt Program: DMPMP contact info is:

[email protected]; phone: 415-502-0502

For assistance with connecting to a shared printer, or downloading the printer driver, please call IT at 415-514-4100 to have a ticket created; or create one electronically: https://ucsf.service-now.com/ess/